Shipping and Return Policies:
We ship in USPS flat rate boxes. This allows us to ship anywhere in the US for one set price regardless of the weight of the package. For this reason, we will put as many products as possible in one flat rate box. For instance, if you order a Thread Stand Hero and other optional accessories, we will put the optional accessories in the box with the thread stand to save you on shipping. We understand that saving on shipping is always a priority! We ship as quickly as possible, usually the next business day from receiving your order.
You may return any items purchased for a full refund. Upon receipt of the returned item, complete and in good condition, your account will be credited for the full purchased price less shipping. You are responsible for return shipping unless the product is defective. If the product is defective, contact us and we will send you a return-shipping label.